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Dzees Customer’s Q&A
Dzees Features and Benefits
Dzees.com is a global smart home security camera brand, committed to developing the best wireless security cameras and doorbells. Here are some key features and benefits of Dzees.com:
- High-Resolution Video: Dzees security cameras record Full HD 1080p video footage, producing clear, detailed images both during the day and at night.
- Night Vision Capability: The cameras use infrared LEDs to provide night vision, enabling them to deliver crisp black-and-white footage even in total darkness or low light.
- Two-Way Audio: The two-way audio capability enables real-time conversation through the security camera.
- Wide Field-of-View: Dzees cameras offer a wide 120-degree field of vision, ensuring complete coverage of large areas.
- Artificial Intelligence and Security Systems: Dzees combines artificial intelligence with security systems, which has won praise from millions of technology enthusiasts.
These features make Dzees.com a reliable choice for home security solutions. Remember, it's always a good idea to research and read reviews before making a purchase.
What is the price range of Dzees products?
The price range of Dzees products varies from $25.99 to $199.99. The average price of all the products is approximately $89.11. Please note that these prices may vary based on the specific product and any ongoing sales or promotions.
Dzees FAQs
Dzees Alternatives
Dzees.com is a popular choice for home security solutions, particularly their security cameras. However, there are several other alternatives that offer similar products and services. Here are some alternatives:
- Google Nest Cameras: Known for their integration with Google Home and other smart home systems.
- CCTV Systems: Offer custom features including smartphone connectivity and full-time recording.
- Arlo: Another popular choice for home security cameras.
- Ring: Known for their reliability and wide range of products.
- Reolink: Offers a variety of features and products.
- Wyze: Affordable cameras with good performance.
- Full CCTV Systems: Provide comprehensive coverage and advanced features.
- Eufy: Offers a range of battery cam options with many 2k options.
- SoloCam: Records directly on the outdoor device.
- Eufy Cam: Records to an indoor hub.
Each of these alternatives has its own set of features and benefits. It's recommended to research each one to find the best fit for specific needs. Remember to consider factors such as pricing, features, customer reviews, and compatibility with other devices when choosing a home security solution.
How To Open A Dzees Account?
To open an account on Dzees.com, follow these steps:
- Download the Dzees app from the App Store or Google Play Store.
- Create an account and sign in to the app.
- Add a camera by tapping on the '+' icon or 'Add camera now'.
- Turn on the Dzees camera by pressing and holding the power button for 3 seconds.
- Link the Dzees camera by following the prompts in the app.
- Connect the camera to Wi-Fi by entering the Wi-Fi name and password.
- Wait for the Dzees camera to connect to Wi-Fi, which takes about 1-2 minutes.
- Set a name for the camera and then proceed to the next step.
- Choose the camera's operating mode or skip this step.
- If it's the first time using the Dzees camera, there's an offer for a one-month free subscription. Claim it or close the offer.
Now, the Dzees camera is all set up and ready to use. Remember, the Dzees camera only supports 2.4GHz Wi-Fi. If there are any issues during setup, try resetting the Wi-Fi router or contact Dzees support. Enjoy using the Dzees camera!
How do I install a Dzees security camera?
To install a Dzees security camera, follow these steps:
- Download the Dzees app, create an account and sign in.
- Turn on the Dzees camera by pressing and holding the power button for 3 seconds. A voice prompt will indicate when the camera starts up.
- Tap on Add camera now or the + icon in the top right corner to link the DZEES camera.
- The Dzees app will search for nearby Dzees cameras. Click on the detected camera. If the camera isn’t found, ensure it is turned on and emitting the “Ding dong ding dong” sound.
- Confirm your Wi-Fi name and enter your password. Click Next step. Please note that the Dzees camera only supports 2.4GHz Wi-Fi.
- Click Join, and then wait for the Dzees camera to connect to Wi-Fi, which takes about 1-2 minutes.
- After successfully connecting the Dzees camera, set a name for it and then click Next Step. The Dzees app will test the Wi-Fi signal at the camera’s current location. If the signal appears weak, it’s recommended to enhance the Wi-Fi signal or change the location.
- Choose the camera’s operating mode. You can change it at any time or click Skip.
- If it’s your first time using the Dzees camera, Dzees offers a one-month free subscription. You can choose to claim it or close the offer.
Now you’re all set to start using your Dzees camera. Remember, these are general steps and the exact process may vary depending on the specific model of your Dzees camera. Always refer to the user manual for model-specific instructions.
About dzees.com Prices and Cost?
On dzees.com, various products and services are available at different price points. For instance, the Home Awarness Basic Plan Cloud Service 15 Days Recording Dzees is priced at $7.99 USD. This service includes 15 Days Cloud Recording (<3GB), Live Video Streaming up to 1080P, and storage of recorded video in the cloud.
In terms of hardware, the 360° PTZ 2K Wireless Battery Powered Spotlight Security Camera with Solar Panel Dzees D3K is available from $77.99 USD, down from its original price of $179.99 USD. Another product, the Smart Bird Feeder Lite Motion Detection Bird Home Feeder Security Camera with Humming Set Dzees V5, is priced from $109.99 USD, a significant reduction from its original price of $229.99 USD.
Please note that prices may vary based on the model and quantity of the product or service. For the most accurate and up-to-date pricing, please visit the official website.
What is the return policy of dzees.com?
Dzees provides a 2-year limited warranty for new products purchased from their official website and Amazon stores. This warranty is not transferable and applies only to the original consumer purchaser from official stores. Any problems caused by human or improper use, Dzees does not provide a reason to return.
In terms of the Return & Refund Policy, if the product is defective or broken when received, customers are advised to contact Dzees by email with photos or video attached. The replacement or refund must follow their return and refund policy. Customers have the right to apply for a return within 14 days after product delivery. Order cancellation is accepted before the product is shipped, and a full refund is provided if the order is canceled. The product must be unused and in the same condition that it was received in. It must also be in the original packaging. A receipt or proof of purchase is required to complete the return.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company chosen. If due to Dzees' reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee is charged to the consumers for the return of a product.
When the customer returns the goods, they should state the reason for the refund when returning the goods. After receiving and checking the return, Dzees will send a notification of receipt by email within 5 to 7 days. They will also notify the customer within 5 to 7 days to approve or deny the refund. If approved, the refund will be processed within 5 to 7 days and automatically added to the credit limit of the customer's credit card or original payment method.
For any further assistance, customers can contact Dzees' Customer service at support@dzees.com. All products purchased from Dzees come with a hassle-free warranty. The precise warranty of the product can be found on the literature inside its box. If there is any problem with the product, customers can contact Dzees freely and they are always there to help.
How do I contact customer support on dzees.com?
To contact customer support on dzees.com, send an email to support@dzees.com. Alternatively, a call can be made to +1 (978)3092799. The opening hours are from 9AM-5PM EST, Monday to Friday. Please note that due to a high volume of support requests, it may take up to 2 days to reply. For any issues or questions about their products, feel free to get in touch.
About dzees.com Popular Products and Services?
"Dzees.com" is a global smart home security camera brand. The popular products and services include:
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Wireless Security Camera: This series offers seamless installation and remote monitoring. It provides crystal-clear video, motion detection, and easy setup without the constraints of wires.
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Solar Powered Camera Set: These products are designed for outdoor use and are powered by solar energy.
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PTZ Security Camera: These cameras offer Pan-Tilt-Zoom (PTZ) capabilities, allowing for a wide range of motion and coverage.
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Doorbell Camera: These products are designed to monitor the front door area of a home.
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Cloud Services: These services offer cloud storage for video recordings, with different plans available based on the duration of recording storage.
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Accessories: This includes various items such as solar panels, memory cards, power supply units, and mounts for the cameras.
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Bundle Sale: This includes bundled products for sale at discounted prices.
Please note that the prices and availability of these products and services may vary. For the most accurate and up-to-date information, it is recommended to visit the official website.
Can you tell me more about dzees.com?
Dzees.com is a global smart home security camera brand, committed to developing the best wireless security cameras and doorbells. The brand has launched surveillance cameras that combine artificial intelligence and security systems, quickly winning praise from millions of technology enthusiasts. The website offers a variety of products, including the Smart Bird Feeder Lite Motion Detection Bird Home Feeder Security Camera, 360° PTZ 2K Wireless Battery Powered Spotlight Security Camera with Solar Panel, and the 4MP Solar Security Outdoor Wireless WiFi Camera with Magnetic Mount, among others. They also offer cloud services for home awareness with different plans for 15, 30, and 60 days of recording. Additionally, the website provides an app download for Dzees Home and Vico Home.
How can I contact customer support at dzees.com?
To get in touch with customer support at dzees.com, one can send an email to support@dzees.com or make a call to +1 (978)3092799. The opening hours are from Monday to Friday, 9AM-5PM EST. Please note that due to a high volume of support requests, it may take up to 2 days to reply. For any issues or questions, feel free to reach out via email or chat.
dzees.com Return Policy?
Dzees offers a 2-year limited warranty for new products purchased from their official website and Amazon stores. This warranty is not transferable and applies only to the original consumer purchaser from official stores. Any problems caused by human or improper use are not covered by the warranty.
In terms of the Return & Refund Policy, if the product is defective or broken when received, customers are advised to contact Dzees by email with photos or video attached. The replacement or refund must follow their return and refund policy. Customers have the right to apply for a return within 14 days after product delivery. Order cancellation is accepted before the product is shipped and a full refund is given if the order is canceled. The returned item must be unused and in the same condition that it was received, and it must also be in the original packaging. A receipt or proof of purchase is required to complete the return.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company chosen. If due to Dzees' reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee is charged to the consumers for the return of a product.
When the customer returns the goods, they should state the reason for the refund when returning the goods. After receiving and checking the return, Dzees will send a notification of receipt by email within 5 to 7 days. They will also notify the customer within 5 to 7 days to approve or deny the refund. If approved, the refund will be processed within 5 to 7 days and automatically added to the customer's credit card or original payment method.
As for the Shipping & Delivery Policy, Dzees promises to complete the shipment preparation within one to two working days after receiving the order. Standard orders have an estimated shipping time of three to four business days. For orders with expedited shipping, the item is expected to be received within one to two days of placing the order. For orders with a total order amount of US$99, Dzees provides free standard shipping service, and free shipping is available to the United States, Canada, Australia, and Europe.
In rare cases, certain items may be out of stock due to supply chain issues or other force majeure factors. If the product ordered is temporarily out of stock, Dzees will arrange delivery as soon as the product arrives. They will notify the customer in advance via email of the estimated delivery time of the item. Once the order ships, Dzees will provide order tracking information so the customer can always know the status of the order and estimated delivery time.
What is the warranty policy for Dzees?
Dzees provides warranty service and official customer support, which only apply to new products purchased from Dzees official website and official stores on Amazon. A 2-year limited warranty is provided for new products (camera/accessory) purchased from Dzees. This warranty is not transferable and applies only to the original consumer purchaser from official stores. Any problems caused by human or improper use, no reason to return is provided. In addition to the above warranty forfeiture, in no event will Dzees be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product.
For returns, products can be returned within 14 days after product delivery. The item must be unused and in the same condition that it was received. It must also be in the original packaging. A receipt or proof of purchase is required to complete the return. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company chosen. If due to Dzees's reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee is charged to the consumers for the return of a product.
For refunds, when the customer returns the goods, the reason for the refund should be stated when returning the goods. After receiving and checking the return, a notification of receipt will be sent by email within 5 to 7 days. Approval or denial of the refund will also be notified within 5 to 7 days. If approved, the refund will be processed within 5 to 7 days and automatically add the credit limit to the credit card or original payment method.
For any problem with the product, contact can be made at support@dzees.com. All products purchased from Dzees come with a hassle-free warranty. The precise warranty of the product can be found on the literature inside its box. If there is any problem with the product, contact can be made freely.
How do I contact Dzees customer service?
To reach out to Dzees customer service, one can use the following methods: - Call: +1 (978)3092799 - Email: support@dzees.com - Opening Hours: Mon to Fri: 9AM-5PM EST
Please note that due to a high volume of support requests, it may take up to 2 days to reply. For any issues or questions, feel free to contact via email or chat. The team is always ready to assist.